Customer Service Representatives (CSRs), customer service advisors, or customer service associates (CSAs) interact with customers to handle complaints, process orders, and provide information about an organization's products and services. Qualifications include good communication, problem-solving, and computer skills.
CSRs held about 2.2 million jobs in 2006 with the majority of them in the insurance and banking industries.Customer relationship management
Although earnings may vary, the median hourly average for CSRs in May 2012 was $14.64, in the US.
Video Customer service representative
Required skills
First impressions are very important in this job. The moment one begins to communicate with a customer, one is being judged. The way one communicates with a customer will not only influence how the conversation develops, but the overall impression of the CSR and the organization they represent. There are five key customer service skills that define the best CSRs:
- Ability to establish rapport with customers.
- Problem solving
- Strong listening skills
- Strong commercial awareness
- Team working
Maps Customer service representative
Salary
A CSR earns an average wage of $14.64 per hour. People in this job generally don't have more than 20 years' experience. Skills that are associated with high pay for this job are those in customer service metrics, Microsoft Office, customer relationship management, and oral and verbal communication.
See also
- Sales territory
References
Source of article : Wikipedia
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